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Feedback

Please help us continue the process of improving our service by completing this online survey. Your responses are emailed confidentially from this website. It is important that we have feedback from you, our member-owners, about your experiences with Eastern Maine Electric. The information you send will be kept confidential. You need not sign the survey or indicate your name unless you would like a response to your comments.

Thank you in advance for your help.

What was your reason for contacting the Co-op?*

To ask a billing-related question.
To have service connected / reconnected / transferred.
To report an electrical problem at my home or business
To report an emergency.
Other:
Please enter your five-digit mailing address zip code: *

How did you contact us?*

By telephone
By postal service or message carrier.
By email
Came by the office
Spoke to employee in person outside the office
Other:

If you phoned, what time of the day did you call?*

Midnight to 7 a.m.
7 a.m. to 8 a.m.
8 a.m. to 5 p.m.
after 5 p.m.

Who did you speak with?*

Billing Department Line Workers
Credit Department Customer Service
Dispatch Center Engineering Dept.
Do not known who I spoke with



Please indicate your agreement with the following statements by circling the number which most closely matches your level of agreement, with 1 meaning that you "Strongly Agree" and 7 meaning that you "Strongly Disagree."

(Strongly Agree)
 1 2 3 4 5 6 7
(Strongly Disagree)
The person I spoke with demontrated an understanding of my concerns.

(Strongly Agree)
 1 2 3 4 5 6 7
(Strongly Disagree)
The person I spoke with seemed willing and able to answer my concerns.

(Strongly Agree)
 1 2 3 4 5 6 7
(Strongly Disagree)
The person I spoke with seemed communicated clearly and politely.

(Strongly Agree)
 1 2 3 4 5 6 7
(Strongly Disagree)
My concerns or request was handled quickly and efficiently.



We would appreciate your answers to the questions below. If you do not have time to complete the survey we will be grateful for whatever portion of the survey you are willing to complete.

If your concern or request was NOT an emergency, how long did it ultimately take for the Cooperative to answer your request or concern?

At first contact The same day
The next day Within a week
Longer than one week, please say how long:

If your concern or request WAS an emergency, how long did it ultimately take for the Cooperative to answer your request or concern?

My concern was not an emergency
Immediately 3 - 4 hours
One-half hour 4 - 12 hours
1/2 to 1 hour 12 - 18 hours
1 - 2 hours
Other:

If your concern or request was not handled right away, were there factors beyond the Cooperative's control that delayed the response (in your opinion)? Yes    No


What comments do you have about the service provided by Eastern Maine Electric in this instance?

Comments:

What changes would you suggest the Co-op take to improve its customer service?

Comments:



Thank you for taking the time to complete this survey. The time you spent will help the Cooperative better meet the needs of its customers.

Would you like to be contacted about your comments on this survey?

Only if you answer "yes", please type your name and address in the space provided.

 Yes No
Address:
Name and email Name:
Email:


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P.O. Box 425 -- 21 Union St. Calais -- ME 04619-0425 | Tel. 207-454-7555 or 800-696-7444
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